BEWINDA, R. N. .; PRABOWO, H. .; INDRAYANI, E. .; GATININGSIH, G. Revisiting E-Government Services in the Provincial Government of DKI Jakarta: A Case Study on the Management of Public Complaints. Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia, [S. l.], v. 9, n. 2, p. 406–420, 2024. DOI: 10.25008/jkiski.v9i2.1123. Disponível em: https://jurnal-iski.or.id/index.php/jkiski/article/view/1123. Acesso em: 20 jan. 2025.