Model of Crisis Communication Management in the Perspective of Situational Crisis Communication Theory at the Transportation Ministry

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Published: Dec 25, 2020
DOI: https://doi.org/10.25008/jkiski.v5i2.408

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Ari Sulistyanto
Faculty of Communication Sciences, Universitas Bhayangkara Jakarta Raya Jl. Harsono RM No.67 Ragunan, Jakarta 12140 - Indonesia
https://orcid.org/0000-0002-6354-684X
Usmar Usmar
Faculty of Economy, Universitas Prof. Dr. Moestopo (Beragama), Jalan Hang Lekir 1 No.8 Senayan. Jakarta 10250 - Indonesia
Hermiyetti Hermiyetti
Faculty of Business Economics, Universitas Bakrie, Jl.H.R Rasuna Said Kav C-22, Jakarta - Indonesia

Abstract

Rapid disaster response is necessary since it involves various stakeholders in disaster. However, rapid response is difficult to implement due to structural constraints and organizational hierarchy.  This research aims to reveal structural constraints to crisis communication management in the internal organization of the Transportation Ministry. Situational Crisis Communication Theory (SCCT) approaches offer a framework to understand management in general in responding to crisis situation.  This research uses a qualitative method with case study approaches. The results of this research show that in the pre-crisis phase the organization serves as media for sections at the Transportation Ministry to interact in monitoring potential crisis.  In the crisis and post-crisis response phases, the establishment of an Ad Hoc Crisis Communication Team (TKK) has changed the organization from being under stringent hierarchic structure to being more flexible and responsive in crisis response. This research gives contributions to more dynamic crisis communication management, recommends the formulation of Standard Operating Procedure (SOP) in crisis communication management, starting from pre-crisis, crisis to post-crisis response phases, and gives guidance to government and non-government organizations in crisis communication management.

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How to Cite
Sulistyanto, A., Usmar, U., & Hermiyetti, H. (2020). Model of Crisis Communication Management in the Perspective of Situational Crisis Communication Theory at the Transportation Ministry. Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia, 5(2), 232–242. https://doi.org/10.25008/jkiski.v5i2.408
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Vol. 5 No. 2 (2020): December 2020 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
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